Refund Policy
30-day money-back guarantee
We want you to be happy with your Stature strap. If you are not, you can return it within 30 days of delivery for a refund.
How to start a return
- Email support@statureband.com or use our contact page, with your order number and the reason for the return.
- We will reply with return instructions and the return address. Please do not send items back without contacting us first.
- Send the item back. Once it arrives and is checked, we will issue your refund.
Refunds
Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it can take 5–10 business days for the refund to appear on your statement.
Return shipping
Return shipping costs are the customer's responsibility unless the item arrived damaged, defective or incorrect. Original shipping charges, if any, are non-refundable.
Damaged, defective or wrong items
If your order arrives damaged, defective or is not what you ordered, contact us within 14 days of delivery with a photo and your order number. We will send a replacement or refund you at no extra cost.
Exchanges
Need a different color? Contact us and we will help you arrange an exchange.
Questions
Email support@statureband.com or reach us through our contact page.